Refund policy

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of delivery for a refund or exchange, subject to our return policy.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer support team or visit our website's returns page for detailed instructions. 

Q: Are there any return shipping fees?

A: Return shipping fees may apply unless the return is due to a defective or incorrect item. Please refer to our return policy for more information. 

Q: Can I return a personalized or custom-made plush toy?

A: Unfortunately, personalized or custom-made plush toys cannot be returned unless they are defective or damaged. 

Q: How long does it take to process a return?

A: Once we receive the returned item, it usually takes 5-7 business days to process the return and issue a refund or exchange.